Returns and Refunds

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Conditions of withdrawal
Information relating to the exercise of the right of withdrawal for the consumer
A. Standard instructions on withdrawal – pursuant to art.49, paragraph 4 – Legislative Decree no. 206/2005

Right of withdrawal
You have the right to withdraw from the contract, without giving reasons, within 14 days. The withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us at the following addresses:

1) DULCEDO S.R.L. VIA SAN GIUSEPPE LA RENA 30, 95129 CATANIA (CT) P.IVA 05791770877 (with registered mail with return receipt)

2) Tel: +39 340 723 6631
of your decision to withdraw from this contract by means of a written declaration. For this purpose you can use the attached standard withdrawal form or any other explicit declaration. We will send you confirmation of receipt of your withdrawal by fax or e-mail.

Effects of cancellation
If you withdraw from this contract, you will be refunded all payments you have made to us, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case no later than 14 days after the day on which we are informed of your decision to withdraw from this contract. Such refunds will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. Refunds may be withheld until we have received the goods or until you have demonstrated that you have returned the goods, whichever is earlier. You must send the goods back or hand them over to us without undue delay and in any event within 14 days of the day on which you informed us of your withdrawal from this contract. The deadline is met if you return the goods before the expiry of the 14-day period. You will be responsible for the costs of returning the goods.

B. Model withdrawal form – according to art.49, comma 1, lett. h 206/2005

Addressee: DULCEDO S.R.L. VIA SAN GIUSEPPE LA RENA 30, 95129 CATANIA (CT) P.IVA 05791770877

With the present I notify the recess from the contract of sale number…………dated…………of the following
Date goods received:
Name of consumer:
Consumer Address:
Consumer Signature:

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