Payments and Shipping

Go to the institutional website

SHIPPING COSTS AND TIMES
COSTATE OF SHIPPING IN ITALY WITH COURIER: € 8
FREE DELIVERY IN ITALY: for orders over € 59 of goods
(free shipping may be suspended according to the various promotions in place for a specified period)
Working days: Monday to Friday, excluding national holidays.
Preparation time: Orders will be processed within 1 working day after receipt of payment
Transportation time: 2 – 4 working days from order processing. Delivery times may vary due to force majeure such as weather conditions and strikes.

.

EU COUNTRIES SHIPPING COST: 16€
FREE DELIVERY IN EU COUNTRIES: for orders over 98€ of goods
(Countries we ship to: Albania, Austria, Belgium, Croatia, Denmark, France, Germany, Greece, Luxembourg, Norway, Netherlands, Poland, Portugal, Spain, Czech Republic, Serbia, Slovenia, Sweden, Switzerland, Hungary)
Working days: Monday to Friday, excluding national holidays
Preparation time: Orders will be processed within 1 working day after receipt of payment
Transportation time: 5 – 10 working days after order processing. Delivery times may vary due to force majeure such as weather conditions and strikes.

.

The ordered products are delivered to the postal address specified by the Customer in the order form. By registering on the website it will be possible to access the reserved section and manage from here a list of addresses to which to have orders delivered.

Deliveries are made from Monday to Friday, during normal office hours, excluding national holidays.

The products are sent in closed cartons.

The moment the order is delivered to the express courier you will receive an e-mail or an sms containing a link to verify the path of your package from the loading of the courier to the actual delivery.

The express courier, as a rule, makes three delivery attempts: the first delivery is made without notice.

In case of absence of the Customer the courier leaves a notice of passage (coupon inside the mailbox or sticker on the bell) and retries the delivery the next working day.
In case of further absence the Customer will be contacted directly by the courier for the third attempt.
The delivery is considered completed when the product is made available to the Customer at the address specified in the order form.

The courier makes three attempts at delivery.

At the time of delivery of the products by the courier appointed by DULCEDO SRL VIA SAN GIUSEPPE LA RENA 30, 95129 CATANIA (CT) VAT 05791770877, the customer is required to check carefully:

a) That the product has been delivered to the address specified in the order form.

a) That the packaging is not opened, damaged or otherwise altered;
b) That the number of pieces delivered corresponds to what is indicated in the invoice.

Any damage to the packaging and the Products or the mismatch in the number of pieces/packages or in the indications must be immediately contested by the Customer, who will be able to contact DULCEDO S.R.L. VIA SAN GIUSEPPE LA RENA 30, 95129 CATANIA (CT) P.IVA 05791770877 through the Customer Service or by e-mail specifying the order for which such misunderstandings occurred.

MODALITY OF PAYMENT
DULCEDO S.R.L. VIA SAN GIUSEPPE LA RENA 30, 95129 CATANIA (CT) P.IVA 05791770877 offers 3 different methods of payment:

– Payment by PayPal: free, for owners of a Paypal account or for those who wish to pay by credit/prepaid card (Visa, Visa Electron, Mastercard, American Express, Aura, Discover, Postepay). PayPal, an eBay group company, is a fast and secure payment system. PayPal protects the buyer’s information as no financial information is passed. Each transaction made with this method will be sent a confirmation email from PayPal. The amount of the order is debited from your PayPal account at the time of order acquisition. In case of cancellation the amount is refunded to the customer’s PayPal account.

.

– Payment by bank transfer: make a transfer to the account of DULCEDO S.R.L. VIA SAN GIUSEPPE LA RENA 30, 95129 CATANIA (CT) P.IVA 05791770877 . In order to process the order, you must see the credit that occurs in 1-2 working days. To speed up this step, you can contact our customer service and send the bill of transfer or the CRO code.

.

Holder:
DULCEDO S.R.L. VIA SAN GIUSEPPE LA RENA 30, 95129 CATANIA (CT) P.IVA 05791770877
IBAN – IT64W0760116900001052576566
Causal – payment order n°…

    0
    Your Cart
    Your cart is emptyReturn to Shop