Orders and Resolutions

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DELIVERY WAITING TIMES
In some product sheets are communicated the availability or any waiting time.

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Delivery dates depend on the availability of products in our warehouse and may vary depending on the products ordered. Most products are immediately available or available within 2-3 business days.

The delivery dates depend on the availability of the products in our warehouse and may vary depending on the products ordered.

In addition, there is the possibility to know a more certain date by contacting us, after placing an order, at the email address ordini@sdolcinonnavincenza.com in order to receive an answer as precise as possible.

We ship approximately 2-4 business days from the date you place your order.

CANCELLING AN ORDER
To cancel an order simply make a request by contacting us at ordini@dolcinonnavincenza.com

MAXIMUM DELIVERY TIMES HAVE BEEN EXCEEDED
To find out the reasons for the delay, we invite you to follow the status of your order that you will find in the section My orders.

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In any case if you experience problems with the delivery, we will contact you by phone or email to try to solve the problem.

ARTICOLO DIFFERENT FROM THE ORDERED
If the item received does not correspond to the one ordered (inverted packages or error in preparation) DULCEDO S.R.L. VIA SAN GIUSEPPE LA RENA 30, 95129 CATANIA (CT) P.IVA 05791770877 undertakes to refund it without charging the cost of returning the product in question.

In this case, simply contact us at the email address ordini@dolcinonnavincenza.com or by contacting our customer service telephone number +39 06 55 75 548
from 10:00 to 13:00
from 15:00 to 17:00
from Monday to Friday.

Order NOT INCLUDED
If the order is missing any item please contact us at ordini@dolcinonnavincenza.com or contact our customer service by phone at +39 06 55 75 548
from 10:00 to 13:00
from 15:00 to 17:00
from Monday to Friday.

Order NOT VIEWED
from 10:00 to 13:00
from 15:00 to 17:00
from Monday to Friday.

ORDER NOT VISIBLE IN ACCOUNT OR OR ORDER CONFIRMATION EMAIL NOT RECEIVED
If in the section My orders you do not see the order you have just placed on our site, simply wait 20 minutes after payment to see it appear in this section. After confirming your order online, you will receive a confirmation email with your order number and the summary of your purchase.
It may happen that, due to a typing error in your email address, you do not receive our communication.

To receive assistance please contact us by sending an email to ordini@dolcinonnavincenza.com or by contacting our customer service at +39 06 55 75 548
from 10:00 to 13:00
from 15:00 to 17:00
from Monday to Friday.

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